All returns will be subject to a 20% restocking fee. You may return most new, unmounted items for a full refund within 30 days of delivery. These items should be in their original packaging and have their serial number or UPC. Special order returns are at our discretion on a case by case basis. If you would like to make a return or exchange, you must contact us by phone or email and request a RMA (Return Merchandise Authorization) number before returning your items. This RMA number should be easily visible on the outside of the returned package.
Remember, if you would like to return or exchange your item, you must contact us before sending it back. Items returned to us without notification will not be eligible for a refund or exchange. Once you receive your RMA, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. Enter your RMA # into the comments section with return reason. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Returns will not be accepted on items that are:
· Mounted or used
· Missing their serial number or UPC
· Special orders (returned at our discretion)
· Returned more than 30 days after delivery
· Returned without notification